Manage All Users page FAQs
Why can’t I see the link to get to the new Manage All Users page?
You need to be a Quick Base account or realm administrator in order to see the link.
Why isn't the page loading?
Check that you're using a supported browser. The new Manage All Users page can be used on Chrome, Edge, Firefox, and Safari. The Internet Explorer browser is not supported at this time.
If you were part of the early access program and you're getting a "503 Service Temporarily Unavailable" error, check your URL. We have changed the form of the URL to "https://domain.ui.quickbase.com/qbase/governance/accountID/users". If you still see the error when using that URL, go to the "ui" form of the URL again. If you bookmarked the older form of the URL or used it in a script, you will need to update those items to use the new URL.
How do I get back to the Manage Billing Account page and the rest of Quick Base?
The Manage All Users page opens in a separate browser tab. Just close the tab.
Why are some commands missing on the new Manage All Users page?
This new interface for user management supplements the Manage Billing Account pages, offering you a consolidated view of all users in your account. It is not meant to be a complete replacement for the user management functionality in the Manage Billing Account pages at the current time. The new page shows user information for all users in your account into a single page and improves visibility and control over user details.
Why do my user counts differ between the Manage Billing Account pages and the Manage All Users page?
- User totals on the Users with Access tab will sometimes be larger than Paid Seats (due to Quick Base Staff users being shown on the Users with Access tab).
Note that "Quick Base Staff" + "Paid Seat" filters should equal total users on the Users with Access tab.
- Denied totals will sometimes differ between the Manage Billing Account user management tabs and the new UI (if users are both Denied and Deactivated, they show as Deactivated in the new UI, because the Deactivated command disables the user’s email address across all Quick Base realms).
- The number of users who are realm approved in the new UI may sometimes be larger than the number of realm approved users on the Directory tab. This is the result of a bug in how the totals are calculated on the Directory tab, which is fixed in the new UI.
- The number of Unverified or Unregistered users may be larger in the new UI because Unverified or Unregistered users with no app access do not show up on the Manage Billing Account pages.
What are the other differences between the Manage Billing Account pages and the Manage All Users page?
- Account or realm admins may now deny any user, with the following exceptions: full-management account admins may not deny other full-management account admins, and no one may deny themselves.
- Previously, account admins could deny only users from the Users with Access tab, and realm admins could deny only users from the realm Directory tab. This was largely an artifact of how the UI was built, and we saw no reason to perpetuate the division.
- Account admins and realm admins will see all user permissions when clicking on a user, but can only perform actions appropriate to their role.
- Previously, there was no unified view of user info and permissions, so what account admins saw and what realm admins saw was different because of how the UI was built.
- For users with visibility into the realm directory (Platform/Unlimited plans with an enterprise realm), users can be a Paid Seat and not in the realm directory under two circumstances:
- They were invited to an app but are still Unregistered (i.e., never logged in to access it)
- They were manually removed from the realm directory at some point